FAQ

How can we help you?

Find the most frequently asked questions here.

📦 When will I receive my order?

Once your order is confirmed, delivery typically takes 1 to 3 business days, depending on your location and the delivery partner.

🌍 Do you offer international delivery?

Currently, we deliver only within Latin America. If you're located outside our service areas and wish to request special delivery, feel free to contact us at contactovervia@gmail.com

🛠️ What if I receive a defective product?

If your product arrives with a manufacturing defect, please review our Return Policy for instructions. Once approved, we’ll cover the return shipping cost and either refund or replace the item based on the situation.

📦 Can I order large quantities? Is there a discount?

Yes! We offer bulk order discounts starting from 10% to 20% on select products. To inquire about wholesale pricing, please reach out via our Contact Page or email us at contactovervia@gmail.com